The current organizational culture in most healthcare facilities revolves around the tasks to be performed to meet regulatory and/or certification requirements. Organizational culture is more than the external concrete changes that are visible. Culture change includes the espoused values and underlying assumptions that drive what and how things are said and done.

The primary focus of the organizational culture change movement is relationship building and consumer direction. To change the culture from task-oriented to consumer-directed, organizations must ensure their systems and structures support staff and accommodate the needs and preferences of patients and residents.

For quality improvement resources and strategies, please visit the Organizational Culture Change Documents and Links sections.